PERSONALISED PRODUCTS, SHIPPING & POLICY
We will print your personalised items exactly as you enter the details when you place your order. It is not the responsibility of I Love Design to correct spellings, add punctuation or insert capital letters. Please ensure that you enter any text as you wish it to appear on your personalised item.
If you need help or have any questions about your personalisation, please contact us at firstname.lastname@example.org. Please note that we are unable to accept any cancellations on personalised items. All orders for personalised items are final.
DELIVERY - To avoid disappointment, please place your order 10 days before required delivery. If you need a special delivery, there is an additional charge.
You will be notified by e-mail the day your goods are dispatched and will usually arrive within 3-5 working days. All of our parcels are sent out recorded delivery to ensure the safe arrival to the recipient.
If you do not receive your goods within 5 days of shipping (UK mainland shipping only), please notify us immediately so we can take action.
If no one is available for a signature at the specified address, the courier will leave a card. Your parcel must then be collected within the stated time or re delivery arranged. If the parcel is not collected, it will be returned to us. You will then be contacted by us to re arrange delivery at an additional cost to you.
All of our prices shown are including VAT. PAYMENTS. We accept payment by Credit/Debit card or by Paypal using our secure online shop. Your payment will be taken immediately as it is automatically processed by our payment processor.
REFUNDS Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 days of receipt of the goods. This does not apply to personalised products & made to order items which are non-returnable and exchanges or refunds will not be authorised on these type of items unless faulty or damaged.
All returns must be authorised and sent back to us within 7 working days of receipt of the goods for a refund or exchange, unused, in original packaging and in a resellable condition.
All of our products are packaged securely, but should anything arrive damaged, it must be reported to us within 24 hours of receiving the goods in writing. Any shortages in deliveries must also be reported within this time frame. The product will have to be sent back to us at your own cost. We advise that you return your items on a Recorded Delivery service that requires a signature for proof of delivery as we will not accept any responsibility for items that get lost in the post or undelivered. It is your responsibility to ensure items are safely returned to us within the required period. After inspection of the damaged goods we will notify you of any refund due (if applicable). We will refund any money due using the same payment method originally used by you to make the purchase.
Please allow up to 14 working days for your refund to be processed once we have received your goods. All refund or exchange requests must be sent to us in writing, please use the form below to notify us.